At Kingstairs, we want you to be completely satisfied with your purchase. If you have any issues with your order, please read our return policy below:

1-Returns

You may return most new, unopened items within 30 days of delivery for a full refund. 

2- Exchanges

If you receive a defective or damaged product, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order to initiate an exchange.

3-Refunds

Once your return is received and inspected, we will process your refund within 5 business days. The refund will be issued to the original payment method used during the purchase.

4-Non-Returnable Items

Please note that certain items, such as personalized or customized products, or unfinished item items like stair post, stair treads, handrails, are not eligible for return unless they are damaged or defective.

5. Return Procedure

To initiate a return or exchange, please contact our customer service team at info@kingstairs.ca or 647 424 3253. Our team will provide you with the necessary instructions and a return authorization if required.

6. Shipping

Shipping costs are non-refundable, except in cases where we made an error with your order. If you are returning an item over $75, consider using a trackable shipping service or purchasing shipping insurance to ensure that we receive your returned item.

7. Final Sale Items

Please note that clearance, sale, or final sale items are not eligible for returns or exchanges.